Archived: St Jude's Care

People's care was planned and delivered to meet people's individual needs. A person's relative told us, "My husband tells them what he needs doing. They get on with it." Another person who uses the service told us, "I have a file; they write in it everyday. The carers know what they are doing."

We found that people received co-ordinated care when more than one provider was involved. We spoke with a local authority community care officer via the telephone. They told us, "They keep in touch with me. If there are ever any problems we liaise to try and sort it out."

We saw that the service had provided staff with training, to enable staff to identify abuse and prevent abuse from happening. A care assistant told us, "If I had concerns I would report it to the manager."

The service had sufficient numbers of staff with the right competencies, knowledge, skills and experience to meet the needs of people who use services.

People benefitted from safe quality care and support, due to effective decision making and the management of risks to people's health, welfare and safety.

People were protected from harm as there were appropriate safeguarding procedures, and there were effective pre-employment checks and recruitment procedures for staff.

The service had effective systems to monitor the quality of service provided.