Updated 14 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one adult social care inspector.
Service and service type:
Executive Homecare Services Limited is a domiciliary care service providing care and support to people in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We intended to give the service 24 hours’ notice of the inspection visit. This is because it is small service, the registered manager is often out of the office supporting staff or providing care and we needed to be sure that they would be in. However, due to personal circumstances this notice period was extended to four days.
What we did:
Before the inspection we checked the information that we held about the service. This included statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send us by law. We also requested feedback from the local authority.
Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. Due to technical problems, the provider was not able to complete a Provider Information Return.
Inspection site visit activity started and ended on 15 April 2019. We visited the office location to see the registered manager and office staff; and to review care records, policies and procedures and other management records. This was followed up with telephone calls to people and their relatives supported by the service and staff.