3 February 2021
During an inspection looking at part of the service
Vale Care Ltd is a domiciliary care service. The service provides personal care to people living in their own homes or flats. At the time of the inspection there were 18 people using the service. The service was supporting older people, people with physical disabilities and people living with dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Infection prevention and control polices, and government guidance was followed so that the risk of spreading infection was reduced. Staff had access to all the personal protective equipment (PPE) they required.
There were sufficient staff available to meet people's needs. The provider had implemented effective contingency planning to ensure people received care and support from a consistent staffing team. Staff had received training in infection prevention and control.
People were supported to stay safe and had their needs met. People we spoke with praised the staff and the service. A relative said, “Everything is 100%, communication is great. I consider myself very lucky to have got a company like that.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 19 February 2020).
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about infection prevention and control. The overall rating for the service has not changed following this targeted inspection and remains requires improvement.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Vale Care Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.