- Independent doctor
Castle House
Report from 6 February 2024 assessment
Contents
Ratings
Our view of the service
All Health Matters Limited is the registered provider of services carried out at the location Castle House. We carried out an on-site assessment of Castle House on 14 February 2024 and our off-site assessment activity on 27 February 2024. We looked at 5 quality statements: Safe systems, effective staffing, medicines optimisation, assessing needs, and outcomes and governance, management and sustainability. Regulated activities provided at this location are carried out by nurses and include pre-travel health assessments, travel health advice, anti-malarial medications, travel vaccinations and non-travel vaccinations. The clinic is also a registered yellow fever vaccination centre. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At Castle House those occupational health related services provided to customers under arrangements made by their employer or a government department are exempt by law from CQC regulation. Therefore they did not fall into the scope of our inspection. The travel clinic is an independent private clinic situated in the town centre of Canterbury. The clinic is situated on the ground floor of a purpose built premises; there is direct access from the car park providing easy access for the disabled. Toilet facilities are available on the ground floor. The clinic is open five days a week Monday to Friday 9am to 5pm. The clinic has receptionists and two qualified travel health nurses (female) working variable hours. Clinical support is provided by clinical advisors. The clinic does not offer consultations or treatments to children under the age of 18years of age.
People's experience of this service
The clinic involved clients and staff to support high-quality sustainable services. Clients and staff views and concerns were encouraged. The service encouraged and valued feedback from clients and staff. It proactively sought feedback from clients through their website, social media and also locally at the clinic by filling out feedback forms. Comments we reviewed were positive and included, for example, "my treatment was excellent" and "the staff are all helpful and explain everything".