Market Square Dental Practice

Updated 1 October 2024

We carried out this on-site, announced assessment on 28 October 2024. We found the practice had met all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Market Square Dental Practice is in Waltham Abbey, Essex and provides NHS and private dental care and treatment for adults and children. Access to the practice was by one step and car parking spaces, including dedicated parking for disabled people, were available in pay and display car parks near the practice. The practice had 3 treatment rooms. The newly constructed ground floor treatment room was not in use at the time of our assessment. During the assessment we spoke with 1 dentist, 1 dental nurse, 1 receptionist who was also a qualified dental nurse and the regional manager.

Updated 1 October 2024

Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We did not receive any feedback. On the day of our assessment, we spoke with and saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.