6 September 2023
During a routine inspection
People’s experience of using this service and what we found
There was safeguarding procedures in place and the registered manager staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work. There were enough staff to meet people’s needs. People’s medicines were managed safely. There were effective systems in place for monitoring and learning from incidents and accidents. The service had procedures in place to reduce the risk of infections.
People’s care and support needs were assessed when they moved into the home. Risks to people had been assessed to ensure staff could meet their needs safely. Staff were supported through induction, training, and regular supervision. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People had been consulted about their care and support needs. Staff understood the importance of working within the principles of the Equality Act and supported people in meeting their diverse needs. There was a complaints procedure in place and people said they were confident their complaints would be addressed.
The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. The provider took people using the service and staff’s views into account through surveys. There were effective systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff enjoyed working at the home and said they received good support from the registered manager.
Rating at last inspection. The last rating for this service was Good (published 27 November 2017).
Why we inspected. This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect