26 June 2013
During a routine inspection
People we spoke with were generally complimentary about the care and support they provided. People said: 'Can't fault their enthusiasm and commitment' and: 'We are quite satisfied with them on the whole'.
Staff had been recruited in an appropriate way and checks had been undertaken to make sure that they were suitable to care for people in their own homes.
Staff received training and support to make sure they were able to provide appropriate care.
The provider had systems of audits in place to enable them to monitor the quality of the service provided. The registered manager was aware of where improvements in the service were needed. For example the registered manager was aware that people were concerned about late calls or missed calls. We found that people were also concerned about times when 'double ups' (two members of staff required to provide safe care and support) had not occurred.