27 January 2014
During a routine inspection
We were told staff were reliable and flexible in their work. They stayed for the right time and were respectful to them and their home. People said, "The staff they send are without exception the nicest people you could wish to meet. They know what they are doing and make you feel good and cared for. Every member of staff they have sent to me has been first class'. 'I think helper is the better word to use rather than using carer or girls. They deserve some respect for the work they do. They are good company for me, bright and intelligent and very respectful.
Staff had been trained to give people the help and support they needed to take their medicines safely.
People were cared for by staff that been recruited properly and were of good character. We were told staff were 'brilliant', exceptional' trustworthy' and 'very caring'.
People were consulted about their experience of the service. Family members told us 'I would recommend them to anyone. They are professional people with good values' 'They deserve a gold star for the excellent standards of care provided'