This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Heath Road Medical Centre (operated by GP Health Connect Ltd) on 15 November 2022 as part of our inspection programme. This location has not been inspected since it was registered with Care Quality Commission on 26 April 2017.
The provider GP Health Connect Ltd offers extended access, community dermatology, asylum seeker home visiting, paramedic and pharmacy team services under a contract with NHS England. Patients are referred to the service by their usual GP or NHS 111. Paramedic and pharmacy services are provided provided from Grove House Practice, Tower House Practice, Brookvale Practice, Weavervale Practice, Murdishaw Health Centre and Castlefields Health Centre.
Dr David Wilson is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the time of the inspection there were no patients attending or receiving regulated services and we were unable to ask them about the service. However, we reviewed comments from patients that the service had received as part of its continuous satisfaction survey conducted.
Our key findings were:
- Patients received care that was delivered safely and effectively.
- Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
- There were enough staff who were suitably qualified.
- Patients were treated with respect and staff were kind, caring and involved them in decisions about their care.
- Patients were offered appointments and treatment in a timely manner.
- Information about services and how to complain was available and easy to understand.
- There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
- The provider was aware of the requirements of the Duty of Candour.
The areas where the provider should make improvements are:
- Improve the uptake of mandatory training within the staff team.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services