• Doctor
  • GP practice

The White Cliff Medical Centre

Overall: Good read more about inspection ratings

143-145 Folkestone Road, Dover, Kent, CT17 9SG (01304) 209141

Provided and run by:
The White Cliffs Medical Centre

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 3 July 2018

White Cliffs Medical Centre is located in the south of Kent and has a branch surgery, Shepherdswell, Mill Lane, Shepherdswell, Kent CT15 7QQ with a dispensary. The branch practice is 7.3 miles away and takes 17 minutes in a car from the main surgery in Dover, Kent. Both sites have onsite parking facilities.

The practice has approximately 8500 registered patients and serves a deprived and culturally diverse community.

The practice is owned and managed by three male GPs in partnership. They are supported by a female locum GP, a nurse prescriber, three practice nurses, two healthcare assistants, a practice manager and administrative team, all are female. The dispensary team operating from Shepherdswell branch surgery consists of three dispensers and a receptionist.

The practice website is www.whitecliffsmedicalcentre.co.uk

The practice provides services from;

  • White Cliffs Medical Centre 143 Folkestone Road, Dover, Kent CT17 9SG
  • Shepherdswell, Mill Lane, Shepherdswell, Kent CT15 7QQ and has a dispensary.

Overall inspection

Good

Updated 3 July 2018

The key question is rated as:

Are services safe? – good

We carried out an announced inspection at White Cliffs Medical Centre on 28 November 2017. During the inspection we found improvements were required in the practices systems and processes to ensure the timely and appropriate management of children at risk and the consistent actioning of historical medicine alerts.

At this inspection on 5 June 2018 we found:

The practice had revised their safeguarding procedures. They maintained a comprehensive register of vulnerable children and worked with partner services to understand and manage the risks to them.

The practice had strengthened their governance systems for the management of medicines. The practice had reviewed historical medicine alerts to ensure all patients who may be adversely affected had been appropriately reviewed and their clinical record endorsed. We found medicine alerts were discussed during meetings and actions had been taken in response to changes in guidance.