The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Adaiah Care Ltd

Lockside, 5 Scotland Street, Birmingham, West Midlands, B1 2RR (0121) 237 5799

Provided and run by:
Adaiah Care Ltd

All Inspections

During a check to make sure that the improvements required had been made

During our first inspection of this service undertaken on 5 March 2013 we found that the provider had not been compliant with regulations regarding staff availability. We identified that the provider did not employ staff to carry out the service provided by the

agency. This meant that people's care and support needs were not always being met in a timely manner. We judged that this had a major impact on the six people that were using the service and we served a warning notice in relation to this.

The provider wrote to us in a timely manner and told us how improvements had been made. This included the recruitment of a care manager and the reduction of people using the service from six to two people. Shortly following this, with the involvement of local authority staff, alternative care was found for the remaining two people using the service.

At the time of our follow up inspection, there were not any people receiving a service from the agency .This meant that we was not able to speak with people using the service at the time of writing this report.

5 March 2013

During a routine inspection

There were six people using the service at the time of our inspection. We spoke with three of these people, two relatives and a carer who supported them. The findings of our inspection identified that the provider did not employ staff to carry out the service provided by the agency. A carer from an employment agency was being used to cover people's calls. A relative told us 'My mother's carer is wonderful. We worry what would happen if the carer left.'

People told us that, overall they were happy with the service they received. They told us that, up until recently, they had experienced a high number of occasions when their care and support needs had not been met because staff had not been available to support them.

The outcome of this inspection identified although incidences of 'missed calls' had reduced, people's care and support needs were not always being met in a timely manner. However, people told us that they felt safe with the carer supporting them and that they had got to know them well.

People told us that when they had raised concerns with the provider, actions had been taken in response to any concerns they had raised. Some people told us that they still had concerns about the quality of service they received.

We asked local authority staff involved in monitoring the service, about the quality of care provided. They told us that they also had concerns that people's care and support needs were not being met in a timely manner.