The Care Quality Commission
  • Care Home
  • Care home

Bearwood House Residential Care Home

Overall: Requires improvement read more about inspection ratings

183 Bearwood Hill Road, Winshill, Burton On Trent, Staffordshire, DE15 0JS (01283) 561141

Provided and run by:
Bearwood Healthcare Ltd

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of Assessment 13 February 2024 to 5 April 2024. The assessment was prompted in part due to concerns received about risks to people and staff culture. A decision was made for us to carry out an assessment and examine those risks. People's risks were managed by staff to keep them safe. There were enough staff available to ensure people's safety and meet their needs. People were protected from the risk of infection. People's risks were managed by staff to keep them safe. People's medicines were administered safely. People were supported by caring staff. Improvements were being made to the culture and running of the service to ensure staff felt supported and people received effective and safe care. However, people did not consistently receive person-centered care and their independence was not always encouraged to enable them to make choices in their care. Monitoring and observations were not specific to people's individual needs. The records did not always contain up to date information to ensure staff were supporting people in line with their medicines and current needs. Audits were not always effectively completed or not in place to ensure shortfalls were identified and action was taken to make improvements. We have identified a breach in regulations with regards to the governance of the care home. We have asked the provider for an action plan in response to the concerns found the assessment. We assessed a total of 8 quality statements from the safe, caring and well-led key questions and found areas of concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Although the assessment of these 8 quality statements indicated areas of concern since the last inspection, our overall rating remains good.

12 February 2018

During a routine inspection

Bearwood House Residential Home is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Bearwood House Residential Home is registered to provide support for up to 27 people. At the time of our inspection visit, 22 people were living there. Bearwood House Residential Home is not a purpose built care home. This unannounced inspection visit took place on12 February 2018. It was the first inspection since the provider registered with us on 8 May 2017.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe living at the home, and staff understood their responsibilities to protect people from harm and abuse. Risks to individuals were assessed, managed and reviewed. There were enough staff to keep people safe, and the provider followed processes to ensure that suitable staff were employed. Medicines were managed so people were protected from any dangers associated with them, and people were protected by the prevention and control of infection. Lessons were learnt and improvements made when incidents occurred.

People’s needs were assessed and support was given in line with evidence-based guidance. Staff had the knowledge and skills needed to provide effective care for people. People’s nutritional needs were met, and they were supported to access healthcare services. People’s needs were taken into account in relation to the environment. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice...

Staff were caring and compassionate in the way they supported people who used the service. Staff knew people well and understood how to communicate with them. People’s privacy was respected, and their dignity promoted. Visitors were encouraged to visit and people were able to maintain relationships that were important to them.

People received care that was individual to them and responsive to their needs. They were involved in the planning and reviewing of their care, and the records supported staff to offer personalised support to people. Staff supported people to reduce the risk of social isolation. People and their relatives were confident in raising issues or concerns, and the provider responded to these in a timely manner.

There was an open culture within the service and the management team were approachable and available for people and staff. People who used the service, their relatives and staff were encouraged to give feedback about the service. Staff were supported and motivated in their roles. There were effective systems in place to monitor the quality of the service, and these were used to drive improvements. The registered manager understood their responsibilities as a registered person and was committed to providing good quality care for people.