- Care home
St Matthew Road
Report from 9 January 2024 assessment
Contents
Ratings
Our view of the service
St Matthew Road provides accommodation and personal care for up to 10 people who have learning disabilities and some associated physical and/or sensory disabilities. 9 people used the service at the time of inspection. Inspection activity started on 16 January 2024 and ended on 23 January 2024. We have rated this service Good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We spoke with 7 people and 1 relative about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with the registered manager, the deputy manager and 4 care staff.
People's experience of this service
People and their relatives told us they felt safe and were supported by staff that had the skills and experience to support them appropriately. People’s risks in relation to their care were managed and they were able to live independent lives. There were sufficient staff deployed to meet people’s needs. People and their relatives told us staff were kind, caring and respectful towards them. People developed their own care plans with the support from relative and staff, the information contained in them enabled staff to support people effectively. People were involved in the planning of their care, had opportunities to give feedback and their wishes were respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.