• Hospital
  • Independent hospital

The KSL Clinic Ltd

Overall: Good read more about inspection ratings

Adapt House, 7 Station Road, Maidstone, Kent, ME14 1QJ (01622) 686101

Provided and run by:
The KSL Clinic Limited

Latest inspection summary

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Background to this inspection

Updated 28 June 2022

KSL Clinic is operated by KSL Limited. The service registered with us in 2017 for diagnostic and screening procedures, surgical procedures, and the treatment of disease, disorder or injury.

The service provides hair transplant cosmetic surgery, platelet-rich plasma hair restoration therapy and scalp laser hair therapy for private fee-paying adults. The service offers scalp, beard, sideburn and eyebrow transplants.

The service completed 269 hair transplants between 1 April 2021 and 1 April 2022.

There is currently no mandatory accredited qualification for hair transplant surgery in the United Kingdom. However, the surgical steps of the procedure should only be performed by a doctor registered with the General Medical Council. The doctor who performed the hair transplant procedures at KSL was a registered doctor at the time of the inspection.

The team included a director, a registered manager, two hair transplant surgeons, a clinic manager, a patient coordinator, an administrator and a social media/marketing manager. They also employed hair transplant technicians who worked at the clinic on a self-employed basis.

We have not inspected this service before. However, we monitored the service using our engagement and transitional monitoring approach. We did not receive any information of concern about the service prior to the inspection, and there were no serious incidents or safeguarding alerts.

The premises used to deliver the service was a leased building in Maidstone. The building was a few minutes’ walk from Maidstone East train station. It had a secure car park area to the rear, where staff and patients could park. The service leased the whole building.

The clinic facilities were spread over three floors. There was an additional top floor being built at the time of our inspection.

The ground floor included:

  • A reception and waiting area.
  • A storage room.
  • An IT room where patient records were also stored.
  • A room for laser procedures.
  • A small photographic studio. The area was used to take photos of patient’s hair before treatment and at follow up appointments, to assess their response to treatment or surgery.

The first floor included:

  • A pre-admission room.
  • Two clinical rooms for hair transplant surgery.
  • A clinical room for platelet-rich plasma treatment.
  • Sluice room.
  • Patient and visitor toilets.
  • Drug cupboard.
  • Emergency equipment.

The second floor included:

  • A large meeting room/office.
  • A staff office.
  • Staff toilets.

An additional third floor was being built and not in use. This area was to be for staff and include:

  • A kitchen/eating area.
  • A staff room for meetings.
  • Staff office.
  • Staff showers.
  • Staff toilets.
  • Staff lockers.
  • Storage room.

Overall inspection

Good

Updated 28 June 2022

This is the first time we have inspected and rated the service. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients. They managed medicines well. The service knew how to manage safety incidents.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Out-of-hours support was available seven days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People had choice about when they could access the service.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and all staff were committed to improving services continually.

However:

  • Policies did not always reflect the service.
  • Patient outcomes were not audited.