3 December 2013
During an inspection looking at part of the service
The people we spoke with were generally very positive about the care they received. One person said "The staff have been fantastic and always there when I needed them". Another person said "The staff are very sensible and they have explained all my care to me". The only negative comments we received came from two people using the walk in centre who said they had to wait too long. We saw that there were enough staff to assess and treat people in a timely way and that the number of people attending varied through the day.
People told us they were very satisfied with their care and their needs were met. We found people's care and treatment needs had been assessed, planned for and delivered appropriately.
People said they felt safe whilst using this service. We found the staff had been trained and had access to relevant guidance to protect people from the risk of harm or abuse.
We found that the premises were suitable for the people who used the service and they had been well maintained.
People told us they would feel able to make a complaint if they wished to. We found that people had access to information about making complaints or compliments and the staff had followed the recorded complaints procedure.