About the service Martin Hall Nursing Home is a residential care home providing personal and nursing care to 26 people aged 65 and over at the time of the inspection. The care home can accommodate 36 people in one purpose-built building. Included in the 36 beds are 12 transitional beds which are used to support people transfer from hospital to home.
People’s experience of using this service and what we found
Staff had access to personal protective equipment. However, we found staff were not consistently adhering to best practice guidance in the use of PPE. The service was clean and there were effective cleaning schedules in place being followed by the housekeeping staff.
Quality monitoring systems were in place.
Arrangements were in place to manage and administer people’s medicines safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The risks to people’s care were assessed and measures were in place to mitigate these risks. Environmental factors had also been risk assessed.
People were supported with adequate numbers of staff. Staff had received training for their roles. New staff were recruited safely.
Staff knew how to keep people safe from abuse and were confident to raise concerns with the registered manager or external agencies. When required, notifications had been completed to inform us of events and incidents.
Staff were supported to raise issues and kept informed of changes to practice.
People and their relatives knew how to raise a complaint and would feel confident to do so if needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good, published (18 May 2018).
Why we inspected
We received concerns in relation to staff practice. As a result, we undertook a focussed inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.
The overall rating for the service was good. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
Follow Up
We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.