Updated 18 October 2024
Date of assessment: 14 August to 10 September 2024. Assured Care Southport is a domiciliary care service. 49 people used the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Our overall rating has changed from inadequate to requires improvement. We found two breaches of the legal regulations. Aspects of medicines management were still not always fully managed safely. Although governance systems had improved since our last inspection, some areas needed further development. For example, systems to ensure accidents and incidents were appropriately recorded, reported and analysed still needed to be more robust. Further work was needed to fully embed improvements which had been started to evidence safe recruitment and to evidence people’s capacity had been fully assessed in line with the Mental Capacity Act 2005. We have asked the provider for an action plan in response to the concerns found at this assessment. However, significant improvements had been made to demonstrate people were receiving safe care through detailed and up to date risk assessments and care planning. People were involved in the design and review of their care, and this was clearly documented. People were supported to maintain relationships with family and friends and to pursue social and leisure activities which were of interest to them. There were enough staff to meet peoples needs and staff had received appropriate training. This service has been in Special Measures since 17 January 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.