21 July 2021
During a routine inspection
Millington Springs accommodates up to 42 people in one building over two floors. At the time of our inspection there were 14 people living at the service, some of whom were living with dementia.
People’s experience of using this service and what we found
Since the last inspection, the service had made significant improvements which reflected positively on people’s experience. The management acknowledged there were still further improvements to be made. People, their relatives and staff felt listened to and engaged with the service.
People felt safe when receiving support. People’s risks were assessed and managed well. Staff were trained to support people with specific needs. People were supported to take their medicines in a safe way.
People’s needs had been assessed and care was delivered in line with current guidance and law. People could choose what they preferred to eat, and staff were attentive to their hydration needs. People had been consulted when it came to how to decorate their own bedrooms and had access to outside space.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by kind and thoughtful staff who paid attention to little details to ensure people’s comfort. People felt their wishes were respected and were treated with dignity.
People’s plans of care were personalised and contained information that guided staff to provide individualised support that met people’s needs and preferences. People were supported to maintain relationships that were important to them and were encouraged to participate in activities. People knew how to raise concerns they might have, and these had been dealt with promptly.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was inadequate (published 06 April 2021) and there were multiple breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
This service has been in Special Measures since 06 April 2021. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.