We carried out a review of the data available to us about Visto Help Hands Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Visto Help Hands Care Limited, you can give feedback on this service.
Visto Help Hands Care Limited is a service providing care and support to people in their own home. The registered provider has an office which is situated in the Kendray area of Barnsley. At the time of the inspection the service was providing support to two people. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found:
People said they felt safe using the service. Risks to people’s health and safety were assessed and mitigated. When people were supported with medicines this was done safely. There were enough care workers to meet people’s needs. Safe recruitment procedures were operated. People told us they were supported by a regular team of care workers. They said they received their calls on time and the service had never missed a call.
Staff received a range of training and support relevant to their role. Staff told us they felt fully supported and listened to. People were confident care workers had received appropriate training to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us care workers were kind and caring and treated them with respect. Care workers understood the importance of respecting people’s diverse needs and promoting independence.
People’s needs were assessed, and care plans put in place for staff to follow. The service liaised with professionals where required, such as over people’s health needs.
People were supported by a team of staff who were happy in their jobs and well-supported by their manager. The registered manager completed a range of regular checks on the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update:
The last rating for this service was requires improvement (published 15 August 2018) and there was a breach of regulation 17, good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected:
This was a planned inspection based on the previous rating.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Visto Help Hands Care Limited provides domiciliary care to people living in their own homes. The registered provider has an office which is situated in the Kendra area of Barnsley.
At the time of our inspection the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The registered provider had a policy in place to safeguard people from the risk of abuse.
There was an accident and incident process in place but so far, no accidents had occurred.
People were supported to receive their medicines as prescribed, however some records were not always accurately completed.
Risks associated with people’s care had not always been identified and plans to minimise risks had not always been put in place.
The registered provider had a safe recruitment system to ensure suitable staff were selected to support vulnerable people.
The registered provider had policies and procedures in place to ensure there were no discrimination and to ensure the protected characteristics of the Equality Act were considered when making support decisions.
It was not clear what training staff had attended to give them the knowledge to carry out their role. Staff support networks such as supervision, appraisals and team meetings needed to be developed.
Where people required support to eat and drink this was offered. People received support from health care professionals as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People’s likes and dislikes were included as part of their care records and staff we spoke with knew people well.
Care records we saw needed developing to ensure they encompassed people’s assessed needs.
The registered provider had a complaints procedure which was included in the service user guide given to people when they started to use the service. No complaints had been received at the time of our inspection.
The service had only been operating for a short time and it was difficult to assess whether systems in place would be suitable to assess the service and identify concerns. No checks on the quality of the service had been completed to ensure service improvements and best practice. The provider had a questionnaire which was going to be used to capture people’s comments about the service. These had not been completed at the time of our inspection.
We found a breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (good governance). You can see what action we told the provider to take at the back of the full version of the report.
Further information is in the detailed findings below.