About the service Triple Care Healthcare Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. At the time of our inspection Triple Care Healthcare Services were supporting 34 people.
Not everyone who uses the service may receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive about the support and care they received from the staff at Triple Care Healthcare.
Care plans gave staff enough information to provide care and support that met people’s preferences. We have made a recommendation about increasing the detail in end of life care plans so that staff would have a better understanding of the impact of people’s religious or faith-based needs.
People told us they felt safe with the staff. Staff understood their roles and responsibilities in keeping people safe from harm, for example by managing risk without compromising people’s rights. People were safe because, where necessary, their medicines were managed by staff in a safe way. There were enough staff to meet people’s needs. People told us that staff arrived on time and stayed the allocated time.
Staff received training and supervision to ensure they kept up to date on best practice and had the skills to meet people’s individual needs. Staff worked with other health care agencies to ensure people were supported to remain healthy.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were supported by kind and caring staff that took time to get to know them as individuals. People were involved in day to day decisions on the care they received.
Where complaints had been received these had been responded to in a positive way, and changes had been made to address the concerns that had been raised.
Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences. People told us they felt the service was well managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was requires improvement (published 27 October 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.