Background to this inspection
Updated
12 February 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection of Badminton Gardens was carried out by one Adult Social Care Inspector.
Service and service type: Badminton Gardens is an extra care housing scheme for older people, comprising of 63 flats. The CQC only regulates personal care provided to people at the service and not the accommodation people lived in. For this reason, we only looked at the care people received.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: The inspection of the service was announced. We gave the service 48 hours’ notice of the inspection visit to ensure the registered manager, staff and people were available to speak with us.
What we did when preparing for and carrying out this inspection: We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection, we spoke with four people who received personal care from the service and one relative, to ask about their experience of the care provided. We spoke with seven members of staff including the registered manager, two assistant care managers and care staff.
We reviewed a range of records. This included three people's care records and medicines records. We also looked at three staff files to check the recruitment of staff. We checked the training and supervision records of staff and records relating to the management of the service.
Updated
12 February 2019
What life is like for people using this service:
Each person we spoke with told us that Badminton Gardens was a nice place to live. They told us the staff were kind and treated them with dignity and respect.
People were empowered to make their own choices about how they liked to be cared for. Independence was promoted and staff actively ensured people maintained links with their friends and family.
Staff delivered person centred care to people and had a good awareness of people's preferences, likes and dislikes. People were observed to have good relationships with the staff. Activities were provided to people if they wished to participate.
People had access to a range of health care professionals. People were encouraged to contact health care professionals themselves where possible. If staff were concerned about a person’s wellbeing they appropriately reported concerns without delay.
People told us they felt safe. Staff were trained in how to protect people from abuse and harm. They knew how to recognise signs of abuse and how to report any concerns. Risks to people's wellbeing were assessed and action taken to reduce these.
People were provided with safe care by adequate numbers of appropriately skilled staff.. Staff recruitment procedures were safe and the employment files contained all the relevant information to help ensure only suitable people were employed to work at the service.
Staff received regular supervision to discuss their progress and training needs. Spot checks were completed by senior staff to monitor staff performance and ensure people were receiving support in line with their needs and expectations.
Staff understood the importance of gaining consent from people and acted in accordance with the principles of the Mental Capacity Act 2005. Staff had a good understanding of people's needs and supported them effectively.
People received a service that was well led because the registered manager provided good leadership and management. The registered manager had an effective system in place to regularly assess and monitor the quality of the service that people received. Quality assurance systems involved people who used the service.
More information in Detailed Findings below.
Rating at last inspection: Good (report published 25 October 2016).
About the service: Badminton Gardens is an extra care housing scheme for older people, comprising of 63 flats with some communal areas. People who lived at the service had a separate care and tenancy agreement. At the time of our inspection the service supported 34 people with personal care. Some people who lived at the service received care and support from another provider. Other people required social and domestic visits or welfare calls only.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until the next inspection. If any concerning information is received we may inspect sooner.