19 November 2013
During a routine inspection
We saw that people were encouraged to do things for themselves which promoted their independence skills and self- esteem. One person said, 'It is nice here. I can go out when I want to.' We saw that people were supported to have regular health checks of their physical and mental health to promote their good health and ensure their wellbeing. One person who lived there told us, 'I go to see my consultant a few times a year and see the doctor when I need to.'
People had been provided with varied food and drink options to prevent malnutrition and dehydration. One person who lived there said, 'I like the food. We can have what we want to eat and drink'.
We saw that the premises were adequately maintained and were reasonably safe.
We determined that generally staffing levels were adequate to ensure that people's needs were met and that they were safe.
We found that complaints processes were not effective. They did not give assurance to the people who lived there that their complaints would be appropriately dealt with.