Phoenix Care & Support Services 24/7 Ltd

Latest inspections summary

Treating people with respect and involving them in their care

Overall
1. People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)
  
  Met all standards
  - Our latest inspection of this standard
  - On 16 January 2013 during a routine inspection
  - Our checks since then:
    As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
2. Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)
  
  Met all standards
  - Our latest inspection of this standard
  - On 29 August 2013 during a routine inspection
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Providing care, treatment and support that meets people's needs

Overall
1. People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)
  
  Met all standards
  - Our latest inspection of this standard
  - On 29 August 2013 during a routine inspection
2. Food and drink should meet people's individual dietary needs (outcome 5)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
3. People should get safe and coordinated care when they move between different services (outcome 6)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
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Caring for people safely and protecting them from harm

Overall
1. People should be protected from abuse and staff should respect their human rights (outcome 7)
  
  Met all standards
  - Our latest inspection of this standard
  - On 16 January 2013 during a routine inspection
  - Our checks since then:
    As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
2. People should be cared for in a clean environment and protected from the risk of infection (outcome 8)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
3. People should be given the medicines they need when they need them, and in a safe way (outcome 9)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
4. People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
5. People should be safe from harm from unsafe or unsuitable equipment (outcome 11)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
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Staffing

Overall
1. People should be cared for by staff who are properly qualified and able to do their job (outcome 12)
  
  Met all standards
  - Our latest inspection of this standard
  - On 16 January 2013 during a routine inspection
  - Our checks since then:
    As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
2. There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
3. Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)
  
  Met all standards
  - Our latest inspection of this standard
  - On 29 August 2013 during a routine inspection
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Quality and suitability of management

Overall
1. The service should tell CQC if they make any changes to the services they provide (outcome 15)
  
  Met all standards
  - Our latest inspection of this standard
  - On 16 January 2013 during a routine inspection
  - Our checks since then:
    As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
2. The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)
  
  Met all standards
  - Our latest inspection of this standard
  - On 29 August 2013 during a routine inspection
3. People should have their complaints listened to and acted on properly (outcome 17)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
4. People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)
  
  Met all standards
  - As part of our planning for the most recent routine inspection, our inspector reviewed the information in our central database and concluded that no inspection of this standard was required.
  - Our previous check of this standard was based on declarations and evidence given by this care service when they registered with CQC on 3 February 2012.
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Archived: Phoenix Care & Support Services 24/7 Ltd Also known as Phoenix Care Ltd

Latest inspections summary

On this page

Treating people with respect and involving them in their care

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Providing care, treatment and support that meets people's needs

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Food and drink should meet people's individual dietary needs (outcome 5)

People should get safe and coordinated care when they move between different services (outcome 6)

Caring for people safely and protecting them from harm

People should be protected from abuse and staff should respect their human rights (outcome 7)

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

People should be safe from harm from unsafe or unsuitable equipment (outcome 11)

Staffing

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Quality and suitability of management

The service should tell CQC if they make any changes to the services they provide (outcome 15)

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

People should have their complaints listened to and acted on properly (outcome 17)

People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)