Archived: Ark Home Healthcare Leeds

Updated 4 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced focused inspection of Ark Home Healthcare on 28 July 2015. This inspection was done to check that improvements to meet legal requirements planned by the provider after our inspection on 28 January 2015 had been made.

The inspection was undertaken by an adult social care inspector.

The team inspected the service against one of the five questions we ask about services: is the service effective. This is because the service was not meeting legal requirements in relation to people’s consent to care and treatment.

Before our inspection we reviewed the information we held about the service, this included the provider’s action plan, which set out the action they would take to meet the legal requirements.

During our inspection we spoke with six people who used the service, two relatives, the manager and four staff. We looked at the four people’s care plans.

Updated 4 September 2015

We carried out an unannounced inspection of this service on 28 January 2015. A breach of legal requirements was found. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to people’s consent to care and treatment.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Ark Home Healthcare on our website at www.cqc.org.uk

Ark Home Healthcare is a domiciliary care agency which provides personal care to people living in their own homes in Leeds and surrounding areas. Ark Home Healthcare provides assistance and support to people to help them maintain and improve their independence.

At the time of our inspection the service did not have a registered manager; however, the manager had submitted an application to register with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff told us they have received safeguarding training which included the Mental Capacity Act (2005). The manager told us all staff would be completing the care certificate training and this was due to commence at the beginning of August 2015. The first module would include the Mental Capacity Act (2005).The CQC is required by law to monitor the operation of the Mental Capacity Act (2005) and to report on what we find. We found the Mental Capacity Act (2005) legislation was taken into account when providing care to people.