Dignified Homecare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and their families were involved in developing their care and support plans. The provider actively encouraged people to feedback back on the care provided which use to drive improvement and shape the service and culture.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and their representatives told us they felt the service was managed well and they could speak to the staff or a member of the management team when they wanted. A person told us, “The manager is lovely. They come and talk to all of us.” A relative said, “The manager is very good.” The registered manager and provider operated an open-door policy where people, staff, relatives and other professionals could contact them if they had any concerns. People and relatives told us that the service was good. They also mentioned that the management team were approachable and included them in discussions about the care and support being provided.

There were effective systems were in place to quality assure the services provided, manage risks and drive improvement. The management team undertook regular audits to monitor the quality of the service they provided. If shortfalls were identified, appropriate actions were taken. The provider also continually sought feedback from people, relatives, staff and other professionals about the service. These were gained through the use of satisfaction surveys, which were completed on a yearly basis. There were regular meetings held for staff to share their views and experiences and for the registered manager to cascade information about things happening in the service. Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the management team. Staff had a good knowledge of people’s beliefs and cultural needs and ensured these were met. They had received training in equality and diversity. People were treated equally regardless of their abilities, their background or their lifestyle. Where people had any cultural or religious needs, these were recorded to ensure staff were aware of them. The management team was committed to challenge any form of discrimination they encountered.

Staff told us the service was a good place to work for. A member of staff said, “The manager is very supportive. I can always go to them if I need to.” The registered manager said they encouraged people, relatives and staff to be involved in the day to day running of the service as much as possible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.