8 August 2013
During a routine inspection
The provider did not accept 'walk in' patients. Consultations at the clinic were arranged in the NHS through GPs using the 'choose and book' system or privately. We found that the provider worked in cooperation with the local NHS Foundation Trust.
The clinic was well maintained and furnished throughout. It appeared clean and tidy. We saw that the provider carried out a number of audits in relation to the safety and suitability of the premises.
The provider had a recruitment procedure in place which included a prompt list of checks and actions to be carried out during recruitment of staff. This had not been used for some time as staff working at the clinic had been employed there for several years.
We saw that there was a complaints policy in place. The provider may wish to consider whether it was sufficiently well publicised.