29 August 2023
During a routine inspection
Serenity Integrated Care is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to younger disabled adults and older people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting 8 people, with 5 of them receiving personal care.
People’s experience of using this service and what we found
People and their relatives were very positive about the kind and caring attitudes of the whole staff team that helped them feel safe and comfortable. A person said, “It is excellent. I can’t fault it, it is the best.”
People were supported by a team of regular staff who completed shadowing visits before working with them to help them understand how they liked to be supported. This had helped to develop positive working relationships.
Risks to people's safety were assessed, with guidance for staff to follow to manage these risks to support them safely. Staff had access to additional weekly training sessions to have a better understanding of managing people’s health conditions.
Where possible, the provider tried to be as flexible as possible to help accommodate people’s changing needs and individual circumstances. A person told us how this flexibility allowed them to live the life they wanted and be more independent.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
There were systems in place to monitor the quality of the service. Although there had been no issues or concerns raised, people and their relatives had regular communication with the management team and were confident they would be listened to.
People were supported by a staff team who praised the working environment and felt well supported to carry out their role and improve people’s lives. A staff member said, “They listen to us, check on us to see if we need anything and help us out. If I have a problem, they sort it out.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good (published 19 December 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.