Archived: Park View Care Home

Updated 11 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced comprehensive inspection carried out on 16 August 2017.

The inspection team consisted of an inspector, a specialist nurse adviser and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On this occasion our expert by experience had personal experience of caring for a relative living with dementia and supporting them while living in a residential service.

Before our inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service: what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

During our inspection we spoke with 16 people, nine relatives, the registered manager, the head of care, one nurse, two senior care staff and four care staff. We reviewed six care files, four staff recruitment files and their support records. We also looked at records, audits, policies and procedures related to the running of the service.

Updated 11 October 2017

Park View Care Home is a residential care home with nursing registered for up to 61 people, some of whom are living with dementia. At the time of our inspection 50 people were using the service. The accommodation in Park View Care Home is a purpose built care home over three floors..

During our last inspection on 28 January 2015 the service was rated Good overall, with all the key questions rated as good, apart from responsive, which was rated as requires improvement. This was because we found that the care records provided inconsistent information about individual choices, aspirations and wishes and that people’s daily logs were not always personalised and were focused on the tasks undertaken. We also found that people nursed in bed or who chose to remain in their bedrooms were at risk of social isolation through the lack of meaningful stimulation and engagement.

During this inspection we found that the service had taken appropriate action to enable the responsive key question to be rated as good. We also found that all the other key questions, that had been rated good, remained good. Meaning that we found the service remained Good.

There was a registered manager at the service, they had been registered at this service since February 2016 and had previous experience as a registered manager.

The people who lived in the service told us that they felt safe and well cared for. There were systems in place which provided guidance for care workers on how to safeguard the people who used the service from the potential risk of abuse. Staff understood their roles and responsibilities in keeping people safe.

There were processes in place to ensure the safety of the people who used the service. These included risk assessments which identified how the risks to people were minimised. There were sufficient numbers of trained and well supported staff to keep people safe and to meet their needs. They were recruited using a robust recruitment process for employing staff appropriately to care for vulnerable people.

Processes and procedures were in place to receive, record, store and administer medicines safely. Where people required assistance to take their medicines there were arrangements in place to provide this support safely.

Both the registered manager and the staff understood their obligations under the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). The registered manager knew how to make a referral if required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services.

We saw many examples of positive and caring interactions between the staff and people living in the service. People were able to express their views and staff listened to what they said and took action to ensure their decisions were acted on. Staff protected people’s privacy and dignity.

People received care that was personalised and responsive to their needs. The service listened to people’s experiences, concerns and complaints. Staff took steps to investigate complaints and to make any changes needed.

The registered manager was supported by the organisation and the staff they managed told us that the registered manager was open, supportive and had good management skills. There were systems in place to monitor the quality of the service offered people.

Further information is in the detailed findings below