31 August 2018
During a routine inspection
Earlswood House accommodates up to eight people in one building. At the time of our inspection seven people lived at the home. At our last inspection on 09 November 2016, we rated the service as ‘Requires improvement’ in the key questions of safe and well-led and ‘Good’ in the key questions of effective, caring and responsive. We rated the service as ‘Requires improvement overall’.
During our most recent inspection we found improvements had been made and we rated the service as ‘Good’.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected from the risk of harm or abuse because staff were aware of the actions they should take to escalate any concerns for people’s safety. Effective systems were in place to assess, monitor and manage people’s known risks. There were sufficient numbers of staff available to meet people’s needs. People received their medicines safely. The home environment was clean and systems were in place to audit infection control practices.
People were supported by staff who had the skills and knowledge to care for people effectively. People were asked for consent before care was provided. Where people’s rights were restricted this had been done lawfully. People received sufficient food and drink. People were supported to access healthcare professionals when required.
People were supported by staff who were kind and caring. People were supported to maintain their independence as much as possible. People were supported to make their own decisions and staff respected their dignity and privacy. Staff understood people’s needs, preferences and communication styles.
People were involved as much as possible in the planning of their care. Staff supported people to follow their interests and hobbies. The provider had a system in place to monitor and manage complaints.
Staff felt supported by the registered manager and were aware of their roles and responsibilities. There was a system in place to monitor the quality of the service provided to people and people had been asked to feedback about the service. The registered manager had submitted notifications to CQC of specific events as required by law