Archived: Real Life Options - Bevis

Bevis House is a residential care home providing personal to people with learning disabilities and/or physical disabilities in a bungalow style property. The service can provide support for up to six people and at the time of the inspection the home was fully occupied. Each person had their own bedroom and all people enjoy shared use of the communal areas of the home and garden.

The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People who used the service could not talk to us about their experience of living at the service and being cared for by staff. However, we spent time with them observing how staff supported them. We noted that relationships and interactions between staff and people living in the home were positive and relaxed. People were clearly at ease in the company of staff and with each other.

We saw that there were enough skilled staff on duty to meet people's needs. People received support and attention they required to safely engage in activities of interest to them and activities of daily living. Risks were well managed, and people received the medication and treatment they needed to keep them safe.

People were supported to maintain good health and had contact with doctors and other healthcare professionals as needed to keep them well. A varied and balanced diet was always provided for people. Staff were well trained and knowledgeable about how people needed to be supported to keep well and enjoy a good quality of life.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance to deliver good outcomes for people. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The support focussed on people having as many opportunities as possible for them to gain new skills and become more independent.

The registered manager and staff ensured that people’s individual care and support needs were met. Reviews were regularly undertaken so that positive outcomes could be provided for people. Regular contact with healthcare providers was maintained by staff in the home so that healthcare and support needs could be monitored and acted upon as necessary.

Relatives of people expressed confidence in the registered manager and staff, they said they were well informed and updated by the home about all aspects of the care provided. Relationships between the registered manager and staff were positive and all said that communication in the home was good with information about people shared in a timely manner. Regular audits and checks were conducted by the provider to maintain and check on the quality of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (with the report published May 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

The service is registered to provide care for up to six people who have a learning disability or autistic spectrum disorder. There were six people living there at the time of our inspection. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives and staff told us they felt people were safe in the home. Staff were aware of the need to keep people safe and they knew how to report allegations or suspicions of poor practice. We saw that people were happy around staff and with the support they were receiving. There were sufficient appropriately trained, skilled and supervised staff and they received opportunities to further develop their skills. The registered manager checked staff’s suitability to deliver care and support during the recruitment process. People’s medicines were managed, stored and administered safely.

The registered manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). The registered manager had applied to the Supervisory Body for the authority to restrict people’s rights, choices or liberty in their best interests.

People told us, or indicated by gestures and their body language, that they were happy at this home and this was confirmed by people's relatives. We observed some caring staff practice, and staff we spoke with demonstrated a positive regard for the people they were supporting.

People were supported to maintain good health and to access appropriate support from health professionals where needed. People were supported to eat meals which they enjoyed and which met their needs in terms of nutrition and consistency. People participated in activities they enjoyed.

The relatives of people living at the home told us they were confident to raise any concerns or complaints directly with the registered manager. There were systems in place to continuously monitor the quality and safety of the service provided to people living at the home.

The service is registered to provide care for up to six people who have a learning disability or autistic spectrum disorder. There were six people living there at the time of our inspection. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was responsible for the management of two other services and this had contributed to them having insufficient time to carry out all of their responsibilities to ensure that people received the support and care they needed.

We had not been notified about some incidents that we should have been, in order for the provider to comply with regulations however we had been notified of a recent incident as required. It was not evident that arrangements for checking the safety and quality of the service by the registered provider were effective in driving forward continuous improvement and making sure identified areas for improvement were actioned. The registered manager advised of plans in place to reduce the number of services they managed from three down to two.

Systems in place to monitor. assess and drive up improvements had not been effective. You can see what action we have told the provider to take at the back of the full version of the report.

Relatives and staff told us they felt people were safe in the home. Staff were aware of the need to keep people safe and they knew how to report allegations or suspicions of poor practice. We saw that people were happy around staff and with the support they were receiving. There were sufficient appropriately trained, skilled and supervised staff and they received opportunities to further develop their skills.

All medication was administered by staff who were trained to do so but some aspects of medicines management needed improvement.

People could not be certain their rights in line with the Mental Capacity Act 2005 would be identified and upheld.

People were supported to maintain good health and to access appropriate support from health professionals where needed. People were supported to eat meals which they enjoyed and which met their needs in terms of nutrition and consistency.

People told us or indicated by gestures and their body language that they were happy at this home and this was confirmed by people's relatives. We observed some caring staff practice, and staff we spoke with demonstrated a positive regard for the people they were supporting.

We found that people's needs were assessed and they were provided with opportunities to live the lives they chose.

Staff supported people to go into the community and to participate in activities of their choice. Staff showed great patience in their interactions with people as they encouraged people to be as independent as possible.

Staff supported people to eat and drink sufficient amounts to meet their needs. People were provided with choice in relation to their food and drink.

There were good arrangements for the safe storage, administration and recording of medication.

There were sufficient numbers of staff, with appropriate training and experience, to meet people's needs.

On the day of inspection everyone was preparing for a birthday party which was arranged around a musical activity. We saw that people enjoyed both the activity and the preparation immensely. People we spoke to at the home told us the staff were very good and they were happy. Families we spoke to had nothing but praise for the care provided. One said the home was 'everything you could hope for', another that their relative was very well cared for. We saw that people were able to personalise their own rooms and that the home was clean and comfortable. People were encouraged to be as independent as possible and there were a variety of activities available. However, there were suggestions that more activities and holidays away from the home would be very welcome.

Processes were in place to recruit staff and support training. However all staff appraisals and some training was overdue. There were plans to address this. Staff had a good knowledge of the people they cared for and care was provided in a considerate manner. Staff we spoke to said they had worked there a long time and would not want to work elsewhere.

Systems were in place to audit the quality of care. There was a complaints process and families knew how to complain if needed. Regular meetings were used to discuss new information and matters important to people using the service.