2 January 2014
During a routine inspection
We spoke two people who used the service and four people whose relatives used the service. Amongst their comments were: "I feel well looked after," "I could not be more pleased they are very kind to my relative," "Generally they are good and do not rush me," and "If it was not for this service my relatives would be in residential care."
People's care records held at the office contained detailed information and there were effective systems in place to ensure that care staff had the information they needed to provide appropriate care. Risk assessments were undertaken and reviewed to ensure that people who received the service and care workers were safe.
There were good infection control systems in place: care staff had access to appropriate equipment and procedures were in place to lessen the possibility of the transfer of infection. People who used the service or relatives, who had witnessed personal care being given, told us that care staff used appropriate gloves and aprons when needed.
Care staff told us and their employment records confirmed that staff received regular supervision, support and training to help them care for people appropriately.
We had received no complaints about the service. Staff, people and relatives of people who used the service told us that they felt confident that any complaints about the service they made would be investigated.