17 December 2012
During a routine inspection
They also told us that the service has a contract with NHS Kirklees allowing use of their health centres, which detailed the obligations and expectations of each party to assure a safe patient experience.
On the day of our visit, clinics were not operating and therefore we were unable to speak with people using the service. However, we used a number of different methods to help us understand the experiences of people using the service. This included reviewing patient satisfaction results, clinical, governance functions and quality monitoring of the services provided.