Archived: Dewsbury Health Centre

We looked at the website, which informed people about the procedures, the staff and the performance of the service.

We observed people were treated with courtesy and respect. We spoke with three people who were booked to attend appointments. They told us they were involved in their treatment and staff respected their rights and wishes.

We found appropriate recruitment procedures were in place to ensure staff had the necessary skills and experience to work with people in a clinical environment.

We looked at records which showed people's treatment was delivered in such a way that supported their care and welfare. We also saw records were securely held on the computer system to ensure the protection of information.

We found there had been no complaints about the service. People said they would know how to complain, although they did not wish to.

We spoke with the Nominated Individual and Registered Manager and they told us they worked closely with NHS Kirklees to ensure the patient pathway for treatment was evidence based, clinically and cost effective and rigorously monitored by both organisations to ensure that high quality services were delivered to all patients.

On the day of our visit, clinics were not operating and therefore we were unable to speak with people using the service. However, we used a number of different methods to help us understand the experiences of people using the service. This included reviewing patient satisfaction results, clinical, governance functions and quality monitoring of the services provided.