14 January 2020
During a routine inspection
‘Northampton’, also known as Deep Heart Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection two people were receiving personal care.
People’s experience of using this service and what we found
People’s needs had been assessed prior to receiving care, however some care files lacked the information required or contained incorrect information. Risk assessments had been completed, but some lacked the information required, however staff knew people well and understood their needs.
People were supported by staff who treated them with kindness and respect. Staff knew how to identify and raise any safeguarding concerns. People told us staff were caring, kind and compassionate and that they felt safe with staff.
The provider had not always followed safe staff recruitment procedures in relation to references. Staff had Disclosure and Barring Service checks completed before they started working for the company. Staff received training and support to ensure they could do their roles.
Staff supported people to access healthcare when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Systems and processes were in place to investigate any concerns or complaints raised, however there had been no complaints made at the time of inspection.
Basic audits were completed; however, they had failed to identify some of issues raised on inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was ‘inspected but not rated’ due to the provider supporting only one person for less than six months. (published 25 July 2019)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.