One person told us while we inspected, they were happy when they used the service because they liked the staff. We communicated with two other people who used the service, although they were not able to speak with us, they were able to make us understand they were happy with the service. We also spoke with two relatives, the manager and two members of staff. We looked at five people's care records and service policies. We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?
This is a summary of what we found;
Is the service safe?
When we arrived at the service we were greeted by a member of staff. We were asked for our identification and were asked to sign in the visitor's book. This meant that the appropriate actions were taken to ensure that the people who used the service were protected from others who did not have the right to access their home.
We reviewed staffing records regarding the Mental Capacity Act (MCA) 2005 in relation to Deprivation of Liberty Safeguards (DoLS) and saw this training was up to date. The CQC monitors the operation of the Deprivation of Liberty Safeguards which applies to care homes. The manager demonstrated a knowledge and understanding of the MCA and DoLS and arrangements were in place for staff training. The manager informed us that no DoLS were in operation at the time of our inspection. While no applications have needed to be submitted, correct policies and procedures were in place.
The service held weekly fire safety checks and had systems in place for routine maintenance and unexpected premise emergencies.
Is the service effective?
People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The records were reviewed for each respite occasion and updated as required. This meant that staff provided information that was up to date about how people's needs were met.
Is the service caring?
We saw that the staff interacted with people who used the service in a caring, respectful and professional manner. We saw staff offering people choices regarding meals and drinks. We also observed staff taking time to allow people to clearly communicate with them. The service carried out an inventory of people's belongings to ensure that when they left the service their belongings were accounted for.
Is the service responsive?
People who used the service were provided with the opportunity to participate in activities which interested them. We saw people enjoying the garden area, reading books, watching television and planning future events. People's choices were taken into account and listened to.
A relative told us that they knew how to make a complaint if they were unhappy. They had no complaints to make and complimented the service on how well it responded to their relatives changing needs.
We saw that allergies had been recorded and the medication policy instructed people what to do in an emergency.
Is the service well-led?
The service worked with people to provide as best as possible respite throughout the year at convenient times. Staff training was organised and the system for the safe keeping of people's money was documented and provided access to their money as required. The service had a quality assurance system in place and robust recruitment arrangements.