Southampton Manor Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

There were effective processes in place to assess and review people’s care and nursing needs. People told us their care was reflective of their needs and staff and leaders were receptive to feedback from CQC to update people’s assessments when required.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us there were effective systems in place to assess and monitor people’s needs. This included handover meetings between incoming and outgoing staff on shift, staff meetings or memos. Senior staff were responsive to feedback on day 1 of our inspection around improving people’s dining experience. By day 2 of the inspection, people’s care plans had been updated and we observed improvements around meeting people’s eating and drinking needs.

People and their relatives told us their care needs had been assessed thoroughly and they were involved in care planning. Comments included, “From the very beginning of planning for my parents to move into Southampton Manor I have been involved in all aspects of care. I always feel that I can raise any concerns that I may have with a senior member of staff who are receptive and supportive to any matters that I raise however small”, and “Yes I have been involved in [developing] my care plan. It reflects me.”

Staff used a range of assessment tools to assess and monitor their care needs, nursing needs, health and medical conditions and wellbeing. Initial assessments of people’s needs were carried out when people were first admitted to the service and there were systems in place to review assessments at regular intervals or when people’s needs changed.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.