The Care Quality Commission
  • Doctor
  • GP practice

Longbridge Practice

Overall: Good read more about inspection ratings

620 Longbridge Road, Dagenham, Essex, RM8 2AJ (020) 3668 7497

Provided and run by:
Dr Abul Arif

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Longbridge Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Longbridge Practice, you can give feedback on this service.

14 May 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Longbridge Practice on18 April 2018. At that inspection we found the provider was meeting most of the legal requirements and regulations associated with the Health and Social Care Act 2008, however we found breaches of the regulations in relation to the provision of safe care and treatment.

We carried out an inspection on 14 May 2019 in order to follow up on those breaches and to check whether the provider had made improvements and was now meeting the regulations.

At this inspection we found:

  • Care and treatment was provided in a safe way to patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

18/04/18

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Longbridge Practice on18 April 2018. This inspection was carried under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • The practice had no system or process in place to monitor pathology request forms which remained uncollected by patients.
  • COSHH risk assessments were not completed for all hazardous substances held at the practice.
  • Complaints received were acknowledged and responded to the patient verbally; this was not in line with the practice’s standing operating procedure for dealing with complaints.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Staff described a positive working environment and told us they felt confident to raise issues.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider must make improvements are:

  • Ensure care and treatment is provided in a safe way to patients.

The areas where the provider should make improvements are:

  • Review how complaints are responded and consider doing so in line with practice policy.
  • Review and increase the number of clinical session delivered.
  • Continue to review childhood immunisation rates which were below the national target of 90%.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice