Olive Health & Travel Ltd

Updated 24 June 2019

We carried out a comprehensive inspection of Olive Health and Travel Clinic at 23A Seven Ways Parade, Woodford Avenue, Ilford, Essex IG2 6JX which is a nurse led clinic providing travel health and immunisations, blood and DNA sampling, ear irrigation and weight management services. The service has been running under its current registration since June 2017. It is still in the start-up phase with part time clinic hours, but growing steadily. Further information can be found at www.olivehealthandtravel.co.uk

The service is registered for the following regulated activities: Diagnostic and screening procedures and Treatment of disease, disorder or injury.

The practice manager was the director of the service. The service employs four nurses an HCA and three receptionists. Three members of staff, a GP, a pharmacist and a specialist nurse were subcontracted to provide patient group directive authorisation and clinical oversight for the service. The service is open 9am – 7pm Monday to Thursday, 9am – 2pm Fridays and 9am – 5pm Saturdays. Currently appointments were available 9a- 12pm Wednesdays, 4pm- 7pm Thursdays and 9am – 5pm on Saturdays.

How we inspected this service

During the visit we:

• Spoke with staff, including the CQC nominated individual and registered manager and a receptionist for the service.
• Reviewed a sample of patient care and treatment records.
• Reviewed comment cards in which patients shared their views and experiences of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 24 June 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Olive Health and Travel Ltd on 5 June 2019 as part of our inspection programme.

We had previously carried out an announced comprehensive inspection of the service in February 2018 and found that it was compliant with the relevant regulations.

The service is a private health and travel clinic located in Ilford, Essex.

The lead nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had systems to assess, monitor and manage risks to patient safety, and reliable systems for appropriate and safe handling of medicines.
• The service learned from, and made changes as a result of, incidents.
• The service assessed need and delivered care in line with current legislation, standards and evidence-based guidance, and reviewed the effectiveness and appropriateness of the care provided.
• Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
• The service treated patients with kindness, respect and dignity, and patient feedback was positive about the service.
• Each patient received individualised travel health information including additional health risks related to their destinations and a written immunisation plan specific to them.
• The service organised and delivered services to meet patients’ needs.
• There was a clear leadership structure in place and staff felt supported by management.
• The service proactively sought feedback from patients and staff, which it acted upon.
• The service had effective oversight of the clinical care provided to patients.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care