Wyndsor Home Care Ltd

Updated 5 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Inspection team

The inspection team consisted of 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, the quality and safety of the care provided, and compliance with regulations. A registered manager was in post at the time of this inspection.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it was a small service, and we needed to be sure that the provider or registered manager would be available to support the inspection.

Inspection activity started on 1st November 2023 and ended on 10 November 2023

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. information to plan our inspection. We did not ask the provider to send us the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We reviewed a range of records. This included 5 people’s care records to see how their care and treatment were delivered. Other documents included 5 recruitment files to check that suitable staff members were recruited and received suitable training. We also looked at records relating to the management of the service. We spoke with 4 staff members, the registered manager. We obtained the views of 4 people using the service and their relatives. People and their relatives told us that the service was very good, and the staff were experienced.

Updated 5 December 2023

About the service

Wyndsor Care is a domiciliary care agency registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service supported 9 people.

People’s experience of using this service and what we found

Risks to people’s safety and well-being were assessed, mitigated, and managed. Staff had completed training to enable the safe administration of medicines. The provider’s recruitment policy was followed, and recruitment practices were safe. The manager had safeguarding systems in place, and staff were well-informed of what to do if they had any concerns. Care plans and risk assessments provided information for staff to enable them to keep people safe.

Staff were knowledgeable about infection prevention and control (IPC) and the use of personal protective equipment. People using the service told us the team always wore gloves and aprons where needed.

People and their relatives were supported to be involved in assessing their care needs and their preferences for the service provided to them. Staff received induction training, so they had the relevant knowledge and skills. Staff supported people to prepare meals and to eat and drink. People received support in keeping with the principles of the Mental Capacity Act 2005 (MCA).

People told us their privacy and dignity was always respected, and they felt they could express their views. The registered manager had oversight of the service because they worked closely with staff.

For more details, please see the full report, which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (published on 13 March 2020).

Why we inspected

This inspection was undertaken due to the length of time since the previous visit'