Updated 21 October 2016
The Andover clinic consisted of one screening room and three consulting rooms.
Activity
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Between January 2015 and December 2015 the service carried out 168 medical abortions.
Safety
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No ‘never events’ (January 2015 to December 2015)
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One serious incident requiring investigation between January and December 2015
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All staff who were involved in the care of patients aged under 18 were trained to level three in safeguarding children and young people.
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There were no nursing staff vacancies as of December 2015.
Effective
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Information provided by BPAS showed that 100% of staff had completed an appraisal as of December 2015.
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Between April 2015 and March 2016 over 90% of patients were screened for chlamydia
Caring
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The BPAS Andover survey showed 100% of patients using termination services during April 2015 to December 2015 would recommend the service to someone who needed similar care
Responsive
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Between January and March 2016, Hampshire had to wait an average of 4.8 days for their first consultation. The percentage of consultation appointments available within seven calendar days was 90.1%. Patients waited on average 4.4 days from consultation to treatment.
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There had been one formal complaint between January and December 2015.
Well Led
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Legislation requires that for an abortion to be legal, two doctors must each independently reach an opinion in good faith as to whether one or more of the legal grounds for a termination is met. They must be in agreement that at least one and the same ground is met for the termination to be lawful and this is recorded on a HSA1 form. BPAS units completed monthly HSA1 audits to monitor legal requirements. The compliance of BPAS Andover with this audit was above 95% (April 2015 to March 2016).
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The response rate for patient feedback forms was 91%.