Braywood Gardens

Ratings

• Overall

  Inadequate

• Safe

  Requires improvement

• Effective

  Inadequate

• Caring

  Inadequate

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Braywood Gardens is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 88 people with their personal care needs. Braywood Gardens was last rated Requires Improvement (published 14 December 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission’s (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 29 May 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. We assessed a total of 5 quality statements. In Safe, Effective, Caring and well led we have assessed all Quality Statements. In Responsive we assessed 2 quality statements and so the overall rating for this key question uses ratings from the previous inspection. The service did not meet the legal requirements of the Health and Social Care Act. We found there were number of breaches of regulations in relation to safe care and treatment, consent, staffing, governance and dignity. We have taken enforcement action and asked the provider to make improvements in these areas. We have also asked the provider for an action plan in response to some of the concerns found during the assessment.

People's experience of this service

People told us there were not enough staff to support them safely. They felt care could be rushed and they were sometimes neglected by care staff. People told us that routines of the care home were not always their own choice, and that activities were not always meaningful to them.