Jubilee Court

Updated 18 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Jubilee Court is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Jubilee Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 10 staff members including the registered manager, deputy manager, clinical lead, registered nurses, support workers, kitchen staff, activity coordinator and the operations manager. We spoke with 6 people who used the service and 4 people's relatives. We received feedback from 1 professional who worked with the service. Not everyone living at the service was able to or wanted to speak with us, therefore we spent time observing interactions between staff and people.

We reviewed a range of records. This included 5 people's care records and multiple medicine records. We looked at 4 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including incident management, improvement plans, and maintenance records were reviewed.

Updated 18 April 2023

About the service

Jubilee Court is a residential care home providing regulated activities personal and nursing care to up to 75 people. The service provides support to adults of all ages some of whom were living with dementia. At the time of our inspection there were 63 people using the service.

Jubilee Court provides care and support to people across two floors in one large purpose-built building. The home is divided into four separate units. One residential unit and one nursing unit are on the ground floor and two nursing units are on the first floor. Each unit has separate adapted facilities and there is a shared enclosed garden.

People’s experience of using this service and what we found

The provider ensured enough suitably trained staff were always deployed to safely meet people's needs. Systems and processes in place protected people from the risk of abuse and neglect. People told us they felt safe living at the service. Risks were assessed, monitored and risk reduction measures were in place to keep people safe from harm. Medicines were managed safely. Infection outbreaks were effectively prevented and managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care and support tailored to their needs and preferences. People were fully supported to choose and engage in activities to ensure they lived fulfilled lives. Complaints and concerns were documented and investigated. End of life wishes had been sensitively discussed with people and their relatives.

Present, visible and embedded leadership was in place. Quality assurances systems and processes had been fully embedded, and improvements made since our last inspection. People were involved in developing the service. The registered manager worked in partnership with others to ensure people received high quality care. The provider and registered manager understood their responsibility to be open and honest with people and acted when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 16 February 2022) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was prompted by information received by the local authority who identified the service as making significant improvements. As a result, we undertook an unannounced focused inspection to review the key questions of safe, responsive and well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Jubilee Court on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.