Acacia Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People we spoke with indicated they had choice and control over their day to day care. A person said, “I have control of what I would like to do.” Staff supported people with a variety of activities, including exercise sessions, puzzles, arts and crafts. However, people and relatives gave mixed feedback about people’s opportunities to be meaningfully engaged. Some wanted more support to able to get out more into the service’s garden or their local community. One person said, “There are no activities here, we all sit down like zombies in front of the box.” Newsletters showed that some people had enjoyed a range of activities in the months before our visit. These included a trip to a local café, live musicians, bingo, movement and reminiscing sessions, board games and a visiting pantomime show. People and relatives told us visitors were welcomed.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People we spoke with indicated they had choice and control over their day to day care. A person said, “I have control of what I would like to do.” Staff supported people with a variety of activities, including exercise sessions, puzzles, arts and crafts. However, people and relatives gave mixed feedback about people’s opportunities to be meaningfully engaged. Some wanted more support to able to get out more into the service’s garden or their local community. One person said, “There are no activities here, we all sit down like zombies in front of the box.” Newsletters showed that some people had enjoyed a range of activities in the months before our visit. These included a trip to a local café, live musicians, bingo, movement and reminiscing sessions, board games and a visiting pantomime show. People and relatives told us visitors were welcomed.

Staff we spoke with showed a good understanding of promoting people’s independence and how they encouraged people with this. One care worker said, “We encourage people [to do things] as much as possible.” The manager explained that after our visit they had recruited a part-time activities coordinator to improve the provision of more varied activities to people in a more planned manner.

We observed staff offering people choices, such as a lunch alternative when they did not want what was first offered.

The provider had policies in place to support staff treating people with dignity and respect and promoting their autonomy and independence. One page profiles of peoples’ preferences set out what activities they liked to do. This information was being used to inform the activities that were being planned.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.