9 December 2019
During a routine inspection
Primrose House is a residential care home registered for up to three people providing personal care to people living with mental health needs. The house was divided into two flats. At the time of inspection there were two people living at the home.
People’s experience of using this service and what we found
People were cared for safely. Risk assessments were in place and reviewed regularly and as people’s needs changed. There were safe procedures in place for the administration of medicines and people received their medicines as prescribed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in the planning of their care which was person centred and updated regularly. People were supported to express themselves, their views were acknowledged and acted upon. There was a complaints system in place and people were confident that any complaints would be responded to appropriately.
Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to access relevant health and social care professionals.
Staff were recruited using safe recruitment practices. Staff received training to enable them to meet people’s needs and were supported to carry out their roles. Staff were happy working at Primrose House and were proud of their relationships with the people they supported.
The management team continually monitored the quality of the service, identifying issues and making changes to improve the care and to help people achieve their goals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 09June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.