21 February 2013
During a routine inspection
People regularly had one-to-one staff support. This meant they could access the community as they chose. Staff were confident people were making more choices and decisions than when they began using the service. People told and showed us they were in control of how they used their homes and staff time.
All tenants had an up to date health action plan. A person we spoke with recognised their health action plan and support plan. They recalled being involved when they were developed. Staff recognised and responded to changes in people's wellbeing. They helped people access health professionals like GPs. Guidance received was quickly added to people's support plans. For people with epilepsy needs there were epilepsy profiles and detailed support plans and risk assessments.
Staff were clear about the meaning and importance of whistle blowing. They were sure any concerns they might raise would be treated seriously through appropriate channels. They received annual training in recognising and responding to possible or actual abuse.
A person in one of the houses told us they had complained about a member of staff and the matter they had raised was resolved. Another person told us the team leaders were often at the houses and people were asked if they were happy with the service or if they wished for any improvements.