Turning Point - Leigh Bank Rehabilitation

We rated Leigh Bank Rehabilitation as good because :

• The service provided a safe and clean environment that supported recovery. Clients, as part of their recovery programme, engaged in the daily running of the service and took responsibility for shopping, cooking and cleaning. They were involved in decisions on the running of the service and their own care and treatment.
• Staff levels and skill mix were planned, staff numbers changed to reflect the number of clients using the service. Any additional staff shortages were responded to using a dedicated bank staff cohort. There were daily flash meetings, effective risk management and multidisciplinary team meetings held to ensure staff could manage risks to clients.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients and families and carers in care decisions. Clients were supported to take responsibility for their own recovery and staff supported them in a non-judgemental way to achieve this.

• Clients had their needs fully assessed and had recovery orientated care plans that were personalised and holistic. Clients were supported to maintain abstinence. Clients were safeguarded against abuse and discrimination.

• There was an effective recovery programme which met clients’ needs. There was a strong multi-disciplinary focus with clients encouraged to develop links to the recovery community for support post discharge. Discharged clients were able to attend the service to access support and the programme continually prepared clients for discharge and living back in the community.

• The service was well led, and the governance processes ensured that procedures relating to the work of the service ran smoothly. Incidents were recorded and investigated. There was evidence that learning from incidents took place and this was shared with staff to improve the service.