We carried out an inspection at Amazing Angels to look at the care and treatment they provided to the people who used the service. At the time of our visit, the service provided care to 34 people. As part of our inspection we spoke to seven people who used the service, two relatives, six members of staff and the registered manager. Everyone that we spoke with was happy with the care provided. One person told us, 'If I could mark them out of 100, I'd give them 130!'
We considered our inspection findings to answer questions we always ask:
Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?
Is the service safe?
All of the people we spoke with told us they felt safe in the hands of the carers. One person said, 'I feel a lot safer than I did with my last care agency.'
We saw that the recruitment practice was safe and thorough, which ensured that only staff suitable to work with vulnerable people were employed by the service.
Is the service effective?
We saw that people's care plans were regularly reviewed which ensured they remained up to date in order to reflect a person's needs. Both the people who used the service and their relatives told us that staff had a good understanding of their needs. One person said, 'They understand what I need.'
Is the service caring?
People that we spoke with told us that the staff were very caring. One person who used the service who had felt unwell told us, 'They (staff) were very concerned about me.' Another person said, 'The carer called the doctor for me today because my arm was swollen.'
Is the service responsive?
We saw that where people's needs had changed, or their health deteriorated, staff responded by involving an appropriate health care professional.
Is the service well-led?
The provider had systems in place for monitoring the quality of the service. We saw that the provider had recently carried out a satisfaction survey in order to gain the views from people with regards to the quality of the care and support they received.