14 February 2013
During a routine inspection
Patients told us they were happy with the service provided. They felt they were given enough information about their treatment options as well as the fee scales. We were told they had no hesitation in asking questions in relation to their treatment or cost.
Patients told us they found staff to be friendly and accommodating. They were happy to report they were treated with respect and dignity as well as maintaining privacy. Consultations took place within private surgeries where privacy and confidentiality were ensured.
Patients were able to make comments about their experience via feedback cards on display in the waiting room. They were also encouraged to make suggestions for the better running of the practice.