The Care Quality Commission
  • Hospital
  • Independent hospital

InHealth Community Diagnostic Centre - North London

Overall: Good read more about inspection ratings

Lincoln Road Medical Practice, Lincoln Road, Enfield, Middlesex, EN1 1LJ

Provided and run by:
InHealth Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about InHealth Community Diagnostic Centre - North London on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about InHealth Community Diagnostic Centre - North London, you can give feedback on this service.

27 September 2021

During a routine inspection

Our rating of this location stayed the same. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well and assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for a diagnostic procedure.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued and were focused on the needs of patients receiving care.
  • Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

  • Staff did not always use a three-point demographic check to correctly identify a patient before taking an x-ray or DEXA scan.
  • The service did not have oversight of the cleaning contractors responsible for the daily cleaning of the premises.
  • The changing facilities for the x-ray room were cluttered.
  • The service did not have signs to inform patients and people visiting the centre that close circuit television surveillance was being used.

14 November 2018

During an inspection looking at part of the service

InHealth North London Diagnostic Centre is operated by InHealth. The service provides X-ray and dual energy X-ray absorptiometry (DXA) diagnostic facilities for adults and young people over the age of 16 years.

We inspected X-ray and DXA diagnostic facilities.

We inspected this service using our comprehensive inspection methodology. We carried out the unannounced inspection on 14 November 2018.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this centre was diagnostic imaging.

Services we rate

This was the services first inspection. We rated it as Good overall.

We found good practice in relation to diagnostic imaging:

  • There were effective systems to keep people protected from avoidable harm.

  • There were sufficient numbers of staff with the necessary skills, experience and qualifications to meet patients’ needs.

  • There was a programme of mandatory training which all staff completed, and systems for checking staff competencies.

  • Equipment was maintained and serviced appropriately and the environment was visibly clean.

  • Records were up to date, complete and kept protected from unauthorised access.

  • Incidents were reported, investigated and learning was implemented.

  • The service used evidence based processes and best practice, and followed recognised protocols. Imaging was timely, effective and reported in good time.

  • Staff were competent and kept up to date with their professional practice.

  • Staff demonstrated a kind and caring approach to patients and supported their emotional needs.

  • Appointments were available during the evening if required.

  • Complaints from patients were taken seriously and acted upon.

  • The service had supportive and competent managers. Staff understood and were invested in the vision and values of the organisation. The culture was positive and staff demonstrated pride in their work and the service provided.

  • Risks were identified, assessed and mitigated. Performance was monitored and performance information was used to make improvements.

However, we also found the following issues that the service provider needs to improve:

  • Not all staff had been trained in and could demonstrate knowledge and understanding of the Mental Capacity Act 2005 and associated guidance. However, the provider had recently purchased a training package at the time of inspection.

  • There was a lack of appropriate changing facilities in the X ray room and patients were left alone to change in the room with access to X ray equipment.

Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve.

Ted Baker

Chief Inspector of Hospitals