Archived: GP Hub Central Croydon

Updated 29 October 2018

GP Hub Central Croydon operates from East Croydon Medical Centre, 59 Addiscombe Road, CR0 6SD and provides GP led, pre-booked and walk in service for patients with minor injuries. Local patients are directed to call NHS 111 service who can book an appointment to this service as required. The service is one of the three GP hubs in Croydon commissioned by the local Clinical Commissioning Group (CCG) and is available to local residents and to patients who might work in the area. The service sees approximately 50 patients each day. In 2017-18 the service saw a total of 18,859 patients with the majority of these being walk-in patients. The service operates in the premises with another GP practice.

The provider has recently started an extended access GP service for Croydon in Parkway GP hub in New Addington where GP practices in the local network could directly book an appointment for their patients to be seen at this hub.

The service is provided by AT Medics Limited as part of the Croydon Urgent Care Alliance which includes Croydon Health Services NHS Trust and Croydon GP Collaborative. The service is open from 8am to 8pm seven days a week. The provider has centralised governance for its services which are co-ordinated by service managers and senior clinicians.

The clinical team at the hub is made up of one full-time male lead GP, one part-time male salaried GP, one long-term male locum GP, four long-term female locum GPs, one long-term locum junior doctor, one female lead nurse practitioner, one female lead nurse, two female staff nurses, one long-term male locum nurse practitioner, one long-term female nurse practitioner and one long-term locum nurse. The non-clinical service team consists of a service manager, a site co-ordinator and twelve administrative or reception staff members.

The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, family planning, treatment of disease, disorder or injury and surgical procedures.

Updated 29 October 2018

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at GP Hub Central Croydon on 26 September 2018 as part of our inspection programme.

At this inspection we found:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Consider producing patient leaflets in other languages.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice